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Samsung Galaxy Note 7 Fiasco: Cause Behind Samsung Galaxy Note 7 Overheating Problem Still Shrouded In Mystery

Madhu
First Posted: Oct 25, 2016 03:35 AM EDT

It's been almost two months that the Samsung galaxy Note 7 overheating problem has affected many of its users and that led the brand recall the handsets globally, but the company is still not clear on why some phones got overheated and caught fire.

The Wall Street Journal reports, as the cause behind the Galaxy Note 7 overheating is still shrouded in a mystery, the next flagship smartphone, Galaxy S8 development is only getting delayed. While the electronic giant was not available for a comment on this immediately, but a company delegate stated to the daily that it is still inquiring into the Galaxy Note 7 overheating problem.

The company spokeswoman said "We recognized that we did not correctly identify the issue the first time and remain committed to finding the root cause." She added that customer safety and recalling all the Galaxy Note 7 phones in the market is still their priority. However, the time and energy spent on solving the mystery has started affecting the development of the Galaxy S8. The S8 production has now being deferred by two weeks because the engineers are caught up in the effort to identify the real cause behind the Galaxy Note 7's overheating problem.

After a powerful exhibition by the Samsung Galaxy S7, the Galaxy Note 7, which was launched in August, was believed to strengthen the company's leadership in the mobile phone market. The South Korean electronic multinational has just begun to flourish after the floundering performance last year with its drab products. But soon, Samsung was struggling with a jumbled up public relations, announcing a global recall of the Galaxy Note 7 devices followed by a battery defect that allegedly led to several handsets to explode or catch fire.

Samsung announced in mid-October that it would stop the production of the devices followed by retrieving the handsets for a second time, reports Cnet. The casualty expected by Samsung due to the Galaxy Note 7 overheating problem is $3 billion.

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