Facing Problems with Microsoft’s windows 10 Operating System? You Might Be Entitled To Compensation

Recently many customers of Windows 10 reported facing several problems after an update. Consumers had several complaints post the windows 10 update. Many found their computers were upgrading without any notifications and some of the functions had ceased working.

The Windows 10 Update Problems

Ever since Microsoft released windows 10 last year, there has been quite a stir in the market related to the consumer's complaints about the operating system. Some of the serious issues faced by the consumers are failed Wi-Fi connections, non-syncing of E-mails, webcams not working properly, speaker issues, printer dysfunctioning and losing files from the operating system.As reported by Uk Mirror.

According to a survey by consumer Watchdog, that included 5,596 Microsoft Windows 10 users, it was revealed that 12% of the sample size moved back to the earlier version of the operating system after facing a problem with Microsoft windows 10. Microsoft's responded to the survey stating that windows 10 is designed to help the consumer to the fullest and is also a secure network. If they have any issue they can seek Microsoft's customer care support in this.  Contradictory to what Microsoft stated, several consumers reported issues with Microsoft's customer care support. 

Alex Neil, Director, Policy of which? Stated that since many consumers are facing a problem with windows 10 operating system, Microsoft should take some serious action immediately. He also sympathized with consumers stating that we need computers to carry out our day to day activity and any loophole in that is just irritating. Reported Telegraph

Microsoft Is Entitled To Pay Compensation

According to Consumer Rights Act 2015, if any digital content is not satisfactory enough to a consumer then he/she is entitled to repair or replacement of the same. So, going by this law consumer have a right to ask for compensation from Microsoft, if windows 10 has damaged their computers or files.

In a recent incident, Teri Goldstein, a US customer of windows 10 has received a compensation of $10,000 from Microsoft. His computer was not working for days and Microsoft's customer care services department neglected his problem after windows 10 upgrading, as reported by The Bitbag.

So If you have faced similar problems and the customer care complaints have gone unheard, you might be entitled to compensation by Microsoft.