Samsung Recalls 2.5 Million Galaxy Note 7 Phones For Unsafe Battery Reasons

With reports coming in from different parts of the globe of battery overheating problems with the Samsung Galaxy Note 7, it looks like, Samsung could be in trouble, deep trouble, and Samsung could be staring at a loss exceeding $10 billion this fiscal.

Following initial reports, Samsung recalled as many as 2.5 million Galaxy Note 7 devices. Samsung also stated that over 1 million users of Note 7 have safe batteries with no problem reported. But, this 1 million also includes devices that were replaced by Samsung.  More reports of exploding phones are coming from China though Samsung holds that the problem does not relate to the battery. As reported by Macrumors.

While apologizing to customers for the inconvenience caused due to overheating of the Note 7, Samsung added that it has tested the batteries from multiple suppliers and have also had independent agencies undertake necessary testing. Samsung added further, that it has taken all reports of overheating/fires in Note 7 in China very seriously and reassured the customers that the Note 7 is safe to use.

Samsung Galaxy Note7 Recall Due to Battery Problems

Even while the company is engaged in battling the issue, fresh reports of overheating are coming in from different parts of the world. Some reports also state that the replacement phones provided by Samsung are also pretty hot when put to the ears.  As reported in Forbes, Samsung, however,  stated that temperature fluctuation is normal for most smartphones and that phone feeling too hot put to the ears, is not similar to the problem of overheating/fire experienced by other users.

In the U.S. and South Korea, Samsung has replaced over 60% of the Note 7 handsets sold and if the trend continues globally, it could potentially break the back of Samsung which has enjoyed a spectacular run in mobile handsets space. 

There are rumors that Samsung possibly exerted undue pressure on suppliers to meet a particular deadline after it became known that IPhone 7 would not be announcing any major changes in their design.